Saturday, September 26, 2009

Info Post #3: The Phone Interview

So you've submitted your written application, passed the web-based interview, and set up a time for your phone interview. Whew! For some applicants, this is easily the most nerve-wracking part of the process. I've heard of interviews lasting anywhere from 10 minutes to upwards of half an hour. Generally they fall somewhere in the middle. Disney says to expect a 20-30 minute length.

Disney also provides the following tips for interviewees:
  • Limit noise and distractions. 
  • If possible, avoid using a cell phone because of possible issues with weak signal, etc.
  • If a "Blocked" or "Unknown" caller calls around the time of your interview, make sure you answer because it's probably Disney!
  • Prepare for your interview!
    • Familiarize yourself with the roles and which ones you'd be comfortable performing.
    • Check your availability and familiarize yourself with the time frames of the program seasons!
    • Be prepared to discuss your background and interests. As Disney puts it, "You will be asked about the one topic that you know more than anyone else, YOU!"
    • Make a list of questions for your interviewer.
    • Be prepared about 5 to 10 minutes ahead of your scheduled interview time.
  • But at the same time, be sure you're at least somewhat relaxed. That might mean something as simple as taking a few deep breaths.
  • Take notes.
  • Take your time - a moment of silence while you collect your thoughts is perfectly okay!
It's also helpful to have your application handy, since you will be going over it during the interview. And, if you're slightly OCD like I am, it might help to jot down a few things you'd like to mention about your strengths, especially in guest service. If you like, it might be nice to have a copy of your resume with you as well.

A tip I've heard over and over again is to smile during your interview. Sure, it sounds dorky, but it really does change the tone in your voice and your interviewer will probably notice a more enthusiastic tone. Try to answer the questions completely yet as succinctly as possible - not an easy feat for a chatterbox like myself. It’s okay to take a moment to think about your answer, and remember that silence is preferable to “um,” “uh,” and “like!”

Generally, interviews follow a pretty similar pattern:
  1. Review application and role checklist.
  2. Why are you interested in the CP/why do you want to work for Disney?
  3. Probably some questions about work flexibility and handling a difficult situation or person, and how you resolved the conflict/situation.
  4. Some kind of question regarding previous work experience.
  5. The interviewer will then move to asking questions about specific roles on your checklist. Some great advice I’ve heard repeatedly is that if you’re unsure, err on the side of guest safety and happiness. I’ve collected a bunch of previously asked questions from people on the DisBoards, so if you’re interested let me know!
  6. You may be asked about the best guest service you’ve ever experienced, Disney or otherwise.
  7. Something about how receptive you are to living with others - basically you should be receptive to whatever living situation Disney has available, I think. The interviewer may include a question about dealing with roommate conflicts.
  8. Finally, it’s your turn to ask questions! And be sure to thank your interviewer!
Up next... (hopefully next week but don't hold me to it!) Info Post #4: The Roles!


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